How to Troubleshoot Vimeo Product Videos | Diaper Cake Patterns & Videos

How to Troubleshoot Vimeo Product Videos

Most of our products include high quality videos that are password protected and hosted by Vimeo.com.

Address Bar Video Troubleshooting Image

If you are having trouble getting to the video page where the password is entered as seen in the image on the right:

  1. Click on the links provided in the video access PDF file to take you directly to the video page and request that you enter the password.
  2. If the link in the PDF file is not working for you then copy and paste the link into the address bar of your browser NOT into the search bar of google, yahoo, bing, etc.

If you are getting an error message when you enter the password:

  1. Passwords are case sensitive.  Most passwords should be all lower case.
  2. Try typing the password in manually if you are having trouble copying and pasting the password from the product access file since sometimes additional spaces or characters are added.   If it isn’t working when typing the password in manually, try copying and pasting as well since you may be typing an incorrect character or in the wrong upper or lower case.

If you are having trouble viewing the product videos on Vimeo please try the following:

  1. Close all other unnecessary programs open on your computer including any background programs running displayed in the lower right hand corner.
  2. Close the browser and open a new one.
  3. Try a different browser if installed on your computer (Firefox, Internet Explorer, Chrome)
    ** This has been resolving most customer issues in recent months.
    Download Firefox here.
    Download Chrome here.
    Download Internet Explorer here.
  4. Clear cache.  To reset your cache hold down the shift button on your keyboard and click on the reload button on your browser.  The reload button is the circle icon with an arrow at the end and it’s located at the end of the url address bar at the top of the browser page.  See the arrow in the image below.  This will clear your cache and also help your computer perform better.
  5. Clear cookies
  6. Restart computer
  7. If you are still having trouble viewing the video on the vimeo site you alternatively have another option to download the video to your computer and watch it with a media program of your choice.  See image below to see where the download link is located.

    Video viewing and download troubleshooting

    If you are having trouble viewing the videos that you downloaded you may not have a video player installed on your computer.  You may download one of these: (Quicktime player or VLC player)

Here is a video that explains how to remove temporary files from your PC.

If you are getting an error message when you enter the password.

  1. Passwords are case sensitive.  Most passwords should be all lower case.

 

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